Returns & Exchanges
At 99 Bikes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in original, unused condition. Whether you shopped online or in-store, our goal is to get you back on the road with the right gear as quickly as possible.
Check Eligibility
Ensure your item is in its original packaging, unused, and includes all tags and manuals. Proof of purchase is required for all returns and exchanges.
Choose Your Method
You can return your items for free at any 99 Bikes local store or opt to mail them back to our central warehouse via your preferred courier.
Pack and Label
Securely package your items to prevent damage during transit. If returning by mail, include your order number and contact details inside the box.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or facilitate an exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing